Refund policy

Refund Policy

All Sales Are Final

Because every mineral sold by Sanctuary Shopping is individually selected and may be a one-of-a-kind specimen, all sales are final. We do not accept returns or issue refunds for changes of mind, personal preference, or buyer’s remorse.

Orders cannot be canceled after purchase.

When a Refund May Be Considered

A refund may be considered if:

The mineral received is materially different from the mineral shown or described in its product listing
You receive an incorrect item
The mineral arrives damaged

A material difference means a significant discrepancy involving the identity, size, condition, or physical characteristics of the mineral. Minor differences caused by lighting, photography, screen settings, or the natural appearance of minerals are not generally considered listing inaccuracies.

Natural minerals may contain variations, inclusions, fractures, pits, color differences, or other naturally occurring characteristics. These features are part of the individual specimen and do not qualify as defects when they are visible in the product photographs or disclosed in the listing.

Reporting a Problem

You must report a damaged, incorrect, or materially misrepresented item within 48 hours of confirmed delivery.

Email info@sanctuaryshopping.com and include:

Your name and order number
A description of how the item is damaged, incorrect, or materially different from its listing
Clear photographs showing the mineral and the issue
Photographs of the original packaging and shipping box if the item was damaged during shipping

Please keep the mineral and all packaging while we review your claim. Do not return an item without first receiving instructions from Sanctuary Shopping.

Claim Review

Submitting a claim does not automatically guarantee a refund. Each request will be reviewed based on the product listing, submitted photographs, shipping information, and circumstances surrounding the order.

If the claim is approved, Sanctuary Shopping will provide instructions regarding the available resolution. Depending on the circumstances, the resolution may include a refund, replacement when one is available, or another mutually agreed-upon solution.

If a return is required, the item must be returned in the condition in which it was received and according to the instructions provided.

Approved Refunds

Approved refunds will be issued to the original payment method within five to seven business days of claim approval or receipt of the returned item, when a return is required.

Original shipping charges are nonrefundable unless the refund results from an incorrect item, shipping damage, or a material discrepancy in the product listing.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.