Shipping policy

Shipping Policy

Shipping Availability

Sanctuary Shopping currently ships to addresses within the United States only. We do not offer international shipping at this time.

Order Processing

Orders are generally processed within 1–3 business days after payment is received. Business days do not include weekends or holidays.

Processing times may be extended during holidays, periods of high order volume, severe weather, or other circumstances outside our control. You will receive a shipping confirmation email containing tracking information once your order has been shipped.

Shipping Rates

Shipping charges are calculated at checkout based on the order, delivery address, package size, package weight, and available shipping method. The shipping charge will be displayed before you complete your purchase.

Delivery Estimates

Delivery estimates shown during checkout or provided by the shipping carrier are estimates and are not guaranteed. Sanctuary Shopping is not responsible for carrier delays caused by weather, service disruptions, incorrect addresses, or other circumstances outside our control.

Please verify that your shipping address is complete and accurate before submitting your order. Orders cannot be canceled after purchase.

Lost or Delayed Packages

If your tracking information has not updated or you believe your package may have been lost in transit, please contact us at info@sanctuaryshopping.com. We will review the available tracking information and assist with the carrier’s claim process when appropriate.

Sanctuary Shopping cannot guarantee replacement or reimbursement until the package status and circumstances have been reviewed.

Damaged or Incorrect Orders

If your mineral arrives damaged or you receive the wrong item, email info@sanctuaryshopping.com within 48 hours of delivery. Please include:

Your name and order number
A description of the problem
Clear photographs of the mineral
Photographs of the packaging and shipping box if the order was damaged

Please retain the mineral and all original packaging until your claim has been reviewed. Claims submitted without photographs or after the 48-hour reporting period may not qualify for a refund or other resolution.